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Seasonal Change: Your bill may increase due to seasonal changes in energy usage. For example, higher heating or cooling needs during extreme temperatures can lead to increased consumption.

New Appliances or More People: The addition of new appliances or having more people staying over can result in higher energy consumption, leading to a higher bill.

Rate Change: If there has been a change in energy rates, such as an increase in electricity or gas prices, your bill may reflect these rate changes.

Previous Invoices Being Estimates: If previous invoices were estimated rather than based on actual meter readings, your current bill may be higher to account for any discrepancies between estimated and actual usage.

Longer Billing Period: A longer billing period, such as a billing cycle that extends beyond the usual timeframe, can result in a higher bill due to increased usage over an extended period.

Outstanding Balance from Previous Invoice: If there was an outstanding balance from a previous invoice, it will be added to your current bill, resulting in a higher total amount due.

Concessions are not Applied: Check if concessions, rebates or grants are applied to your bill on page 2 of your bill under ‘Usage Details’.

Change of Solar Tariffs: The feed-in tariff for your solar system may change occasionally and this can be the reason your bill is higher this period.

There are many ways in which we can help, including validating the meter read, submitting your own meter read, or setting up an extension or payment plan.

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To ensure accurate meter readings and billing:

• Keep entrances to the meter area clear and accessible.
• Maintain the meter surroundings free from damage or obstruction.
• Ensure adequate lighting for easy meter reading.

If you have a deemed meter you are eligible to submit a self read. Simply take a photo of your meter with a date/time stamp, and submit your meter reading here.

Click the link for more information, including how to read your meter.

If submitting a self read, make sure to submit within 14 business days of receiving your invoice.

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