Credit refunds for
closed accounts

Validation: The details provided (Full Name, Email Address, Phone Number, and Account Number) must match the information on the closed account. Inaccurate or mismatched details will result in the inability to process the refund.
SMS Verification: Upon Validation, you will receive an SMS to confirm your request. The refund will only be processed if you respond to this SMS.
Processing Time: If your details are successfully validated and the SMS reply is received, your refund will be processed within 5 - 10 business days.
Failed Validation: If the account does not pass validation, you will be notified via SMS, and the refund request will not be processed.

Refunds lodged by using this forms will be processed via Electronic Funds Transfer (EFT). If you require a different refund method, please call customer service on 1300 689 866.

Credit Refunds For Closed Accounts

If your closed CovaU account is in credit, you can apply for a refund. Simply fill out the form below, and we’ll ensure your refund is processed promptly.

If you have a business account, please upload your bank statement or a signed authorisation form printed on your company letterhead.

This form is for closed residential CovaU accounts. If you have an active CovaU account or closed business account, you can contact us on 1300 689 866.

To find out more about how CovaU collects, uses, holds and discloses your personal and credit information see our privacy statements at CovaU Privacy Policy.

Credit refunds for closed accounts

Credit refunds for
closed accounts