Life Support and Concession Rebates Archives - CovaU Energy The Best Energy Provider in Australia - CovaU Energy Mon, 10 Jun 2024 00:32:02 +0000 en-AU hourly 1 https://staging.covau.com.au/wp-content/uploads/2021/06/cropped-covau-favicon-1-32x32.png Life Support and Concession Rebates Archives - CovaU Energy 32 32 What is life support? https://staging.covau.com.au/docs/life-support-and-concession-rebates/what-is-life-support/ Mon, 10 Jun 2024 00:32:01 +0000 http://CVU-admin-2024 At CovaU Energy, we recognise the importance of uninterrupted power supply for individuals relying on life support equipment within their households. If you or any occupants at your premises depend on life support equipment as outlined in the provided list; we encourage you to promptly register with us to ensure the continuity of reliable power […]

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]]> At CovaU Energy, we recognise the importance of uninterrupted power supply for individuals relying on life support equipment within their households. If you or any occupants at your premises depend on life support equipment as outlined in the provided list; we encourage you to promptly register with us to ensure the continuity of reliable power services.

  • Positive airways pressure (PAP) device
  • Enteral feeding pump (formerly known as Kangaroo Pump)
  • Phototherapy equipment
  • Kidney dialysis machine
  • Intermittent peritoneal dialysis machine
  • Ventilators (formerly known as ‘respirator’ or ‘iron lung’)
  • Oxygen concentrator
  • Total parenteral nutrition pump
  • External heart pump
  • Other equipment required for life support – as specified by a Medical Practitioner

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]]> How to register for life support services? https://staging.covau.com.au/docs/life-support-and-concession-rebates/how-to-register-for-life-support-services/ Mon, 10 Jun 2024 00:32:01 +0000 http://CVU-admin-2024 Email:support@covau.com.au

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  • Get the Life Support form from either online or via post:
  • Download and fill in the Life Support Form from our website: https://staging.covau.com.au/Forms
  • Phone us on 1300 689 866 and we’ll post a form out to you.
  • Complete the form, including the patient information, account holder details and, get the medical report completed and signed by a registered medical practitioner.
  • Return application via post or email:
  • Mail: PO Box R241 ROYAL EXCHANGE, NSW 1225,

    • Email:support@covau.com.au

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    ]]>         Are there concessions and rebates available for life support cases? https://staging.covau.com.au/docs/life-support-and-concession-rebates/are-there-concessions-and-rebates-available-for-life-support-cases/ Mon, 10 Jun 2024 00:32:01 +0000 http://CVU-admin-2024 In some states, concession rebate and life support rebate may be applied altogether. Find out more about concessions available in your state here.

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    ]]>     In some states, concession rebate and life support rebate may be applied altogether. Find out more about concessions available in your state here.

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    ]]>         How can I determine if I’m eligible to receive concessions? https://staging.covau.com.au/docs/life-support-and-concession-rebates/how-do-i-know-if-i-am-eligible-for-a-concession/ Mon, 10 Jun 2024 00:32:01 +0000 http://CVU-admin-2024 Eligibility for a concession may vary depending on particular state. Find out more about concessions available in your state here.

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    ]]>     Eligibility for a concession may vary depending on particular state. Find out more about concessions available in your state here.

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    ]]>         How can I register my Concession? https://staging.covau.com.au/docs/life-support-and-concession-rebates/how-can-i-register-my-concession/ Mon, 10 Jun 2024 00:32:02 +0000 http://CVU-admin-2024 If your a concession holder, make sure you register your concession when signing up online or by calling our sales hotline 1300 111 688. If you are an existing customer and have forgotten to submit it during your applications, you may add it to your account by visiting our online concession form page Residents from […]

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    ]]>     If your a concession holder, make sure you register your concession when signing up online or by calling our sales hotline 1300 111 688.

    If you are an existing customer and have forgotten to submit it during your applications, you may add it to your account by visiting our online concession form page

    Residents from South Australia that are concession card holders may contact South Australian government via Department of Human Services once a first invoice from CovaU has been received. Please contact them via email at concession@sa.gov.au Concession SA Hotline 1800 307 758 from 9:00 am – 5:00 pm Mondays to Fridays.

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    ]]>         Where can I see my concession rebate on the bill? https://staging.covau.com.au/docs/life-support-and-concession-rebates/where-can-i-see-my-concession-rebate-on-the-bill/ Mon, 10 Jun 2024 00:32:02 +0000 http://CVU-admin-2024 All concession credits and rebates will be found on the 2nd page of your invoices underneath your energy charges. Depending on the state and service, this may sometimes refer to as “Annual Electricity Concession or Low-Income Household Rebate”. To know the amount of the rebate per state, please visit our Concessions and Rebates page.

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    ]]>     All concession credits and rebates will be found on the 2nd page of your invoices underneath your energy charges. Depending on the state and service, this may sometimes refer to as “Annual Electricity Concession or Low-Income Household Rebate”. To know the amount of the rebate per state, please visit our Concessions and Rebates page.

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    ]]>         When does the winter gas concession apply? https://staging.covau.com.au/docs/life-support-and-concession-rebates/when-does-the-winter-gas-concession-apply/ Mon, 10 Jun 2024 00:32:02 +0000 http://CVU-admin-2024 Winter Gas Concession only applies to charges incurred between 1st of May up to 31st of October. Bills issued between 1st of November until the last day of April will not have the winter gas concession.

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    ]]>     Winter Gas Concession only applies to charges incurred between 1st of May up to 31st of October. Bills issued between 1st of November until the last day of April will not have the winter gas concession.

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    ]]>         Why is my concession card not accepted? https://staging.covau.com.au/docs/life-support-and-concession-rebates/can-the-account-holder-register-a-concession-that-is-not-under-his-her-name/ Mon, 10 Jun 2024 00:32:02 +0000 http://CVU-admin-2024 Concessions vary by state and card type. To add an eligible concession card to your account, your concession card name and address must match your CovaU account name and address. You can’t add someone else’s concession card to your account. If you sent us a completed concession form or contacted us and the card did […]

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    ]]>     Concessions vary by state and card type. To add an eligible concession card to your account, your concession card name and address must match your CovaU account name and address. You can’t add someone else’s concession card to your account.

    If you sent us a completed concession form or contacted us and the card did not go through, you can check if you have an eligible card in our concessions page.

    If you believe your card is eligible and still won’t go through, we suggest you contact the government department that issued the card. You can also find their contact details on our concession page.

    An SMS will be sent to the registered mobile number on your account if concession validation fails or it is not provided initially. Thus, make sure that the number on your account is active and updated.

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    ]]>         Can customer receive concession rebate and life support at the same time? https://staging.covau.com.au/docs/life-support-and-concession-rebates/can-customer-receive-concession-rebate-and-life-support-at-the-same-time/ Mon, 10 Jun 2024 00:32:02 +0000 http://CVU-admin-2024 Depending on the state you’re in, it is possible to receive concession rebate and life support at the same time. You can visit our concessions page for more information and to check what are available in your state. For further assistance, you may call us on 1300 689 866.

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    ]]>     Depending on the state you’re in, it is possible to receive concession rebate and life support at the same time. You can visit our concessions page for more information and to check what are available in your state. For further assistance, you may call us on 1300 689 866.

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